FAQ

I live outside the United States, and don't want to pay duties… can you help?
We will not falsify Custom Documents.

 
What types of payment do you accept?
To use any of the payment options available on our site, go to the Checkout and choose the desired payment method from the Payment Method selector box.

We accept any credit or debit card with the Visa or Mastercard logo. We also accept our own pnkelephant.com which never expire and have no maintenance or other fees of any kind.

WE DO NOT ACCEPT CASH, CHECKS OR MONEY ORDERS.
 
What is your return policy?
For items that you purchased, and then decide you do not want for any reason, we will credit your card for any items returned to us in good condition, as long as they are sent back to us within 7 days of when they were received. Sorry, but we cannot honor any returns that are sent back after this 7 day period. The customer pays any shipping charges. Follow the instructions on your packing slip for any such returns, and please include the packing slip in your return shipment to ensure proper credit. We process returns and issue credits every Friday.
We do not exchange items. If you would like to exchange an item, then return it within the 7 day period, and place a new order for the item you would like instead.
If you have any items that are missing from your order, or were damaged upon arrival, please Contact Us right away, and we will promptly arrange a replacement at no additional cost.

Please notice that all Sale items, Swim suits and bodysuits are final sale. Credit will not be issued for these items.
 
Is everything on your website in stock?
We do our best to make sure that we only list items which we have a sufficient quantity of inventory on our website. In some cases, we will flag items as back ordered, which means you can order it but there will be a delay in shipping that item to you. If an item is on backorder for more than a week, we will partial ship your order, then ship the backordered items in a separate shipment. If an item is on backorder for less than a week, we will hold your order and send it in one shipment.

In some cases, we may run out of items before we can remove or alter their listing on our website. If we are unable to fulfill your part of your order due to a discontinued item, we will not charge you for those items.
 
I received a error message after entering my Billing and Shipping information
An error message, might signify there may be a problem with your credit card information, billing or shipping address. The billing address should match whats on your bank statement. Please review all information closely and look for any mistakes. (Please only hit the submit button once to avoid double charges)

If you need customer care please contact our offices M-F 9am-6pm EST
 
I would like to add to an order I just placed
We are not able to add to orders that were already placed, however if you place another order we will waive the shipping fee if you contact us. (This has to be done within 24hrs or before your first order is packaged)
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