Return Policy

How long does it take
We package and ship orders Monday through Friday. We’re working on ways to serve you better. We have upgraded our systems, and now orders are shipping within 1-2 business days of receipt.

We ship our orders via the United States Post Office. We do not consider an order to be overdue until a week after the specified time has elapsed after the date your order was placed. Depending on where you live, it may be appropriate to allow even more time. If you think your order is lost or missing, please include your order number in your email to us.

Shipments Outside of the United States: Customs in the receiving country may impose additional delays. The recipient is responsible for paying any import duties assessed by Customs in the receiving country.

We are diligent in our efforts to make sure that we have stock on hand for everything we sell on our website. Sometimes popular items run out faster than we can remove an item for sale. In such a case, we will try to contact you via email, then by phone. Email communication is now complicated by anti-spam measures employed by many computer users and their internet providers. If it seems as though your order is long overdue, please make sure to include your phone number, and the best time to reach you (include your time zone, please).

I live outside the United States, and don’t want to pay duties…can you help?
We will not falsify Customs Documents,

What types of payment do you accept?
To use any of the payment options available on our site, go to the Checkout and choose the desired payment method from the Payment Method selector box.

We accept any credit or debit card with the Visa or Mastercard logo. We also accept our own pnkelephant.com which never expire and have no maintenance or other fees of any kind.

WE DO NOT ACCEPT CASH OR CHECKS.

We also accept Money Orders drawn on a US bank. A money order is a payment instrument, similar to a check, that you can purchase at a convenience store, supermarket, post office, or a check cashing service.

If you live outside of the United States, we apologize as we cannot accept money orders from abroad.

If you are paying by money order, please make sure to keep your receipt in case you need to get a refund.

What is your return policy?
For items that you purchased, and then decide you do not want for any reason, we will credit your card for any items returned to us in good condition, as long as they are sent back to us within 7 days of when they were received. Sorry, but we cannot honor any returns that are sent back after this 7 day period. The customer pays any shipping charges. Follow the instructions on your packing slip for any such returns, and please include the packing slip in your return shipment to ensure proper credit. We process returns and issue credits every Friday.

We do not exchange items. If you would like to exchange an item, then return it within the 7 day period, and place a new order for the item you would like instead.
If you have any items that are missing from your order, or were damaged upon arrival, please Contact Us right away, and we will promptly arrange a replacement at no additional cost.

Is everything on your website in stock?
We do our best to make sure that we only list items which we have a sufficient quantity of inventory on our website. In some cases, we will flag items as back ordered, which means you can order it but there will be a delay in shipping that item to you. If an item is on backorder for more than a week, we will partial ship your order, then ship the backordered items in a separate shipment. If an item is on backorder for less than a week, we will hold your order and send it in one shipment.
In some cases, we may run out of items before we can remove or alter their listing on our website. If we are unable to fulfill your part of your order due to a discontinued item, we will not charge you for those items